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FAQS

 

About GlamPop

GlamPop is a beauty platform which delivers Professional Beauty Artists to your location. We want to create a more beauty conscious landscape by providing our glamorous community with the luxury of on-demand beauty services.

How does GlamPop work?

GlamPop delivers at location Beauty Artists to areas in Noord Holland and in the near future all parts of The Netherlands. Currently our Beauty Artists travel to the Amsterdam area, Rotterdam, Haarlem, Hoofddorp, Almere & ‘t Gooi. We are currently expanding and other areas can be accessed upon request emailing info@glampop.nl or  call +31 657 03 44 29.

Through our easy to use Book Now page beauty services can be booked and paid safely with iDEAL. Payment is completely taken care of with no need for cash. After the payment you will receive a confirmation email en you will be contacted through phone or Whatsapp to discuss your preferred look and wishes you may have.

We will do our best to match you with a Beauty Artist that can service your every beauty need.
Please note that for now we can only match you to a Beauty Artist if you book a day prior.

 

How long is an appointment?

Our appointments usually take about 45 minutes to an hour for an individual service. If you combine 2 services it will take about an hour to an hour and a half.

 

What kind of Beauty Artists do you work with?

GlamPop only works with best-in class Beauty artists who have been carefully selected and tested. Every treatment will be of the highest quality and the best beauty experience. Our Beauty Artists are highly skilled and trained, with a broad range of experiences in editorial, fashion, events and celebrities.


Can I choose my own Beauty Artist?

Our Beauty Artists are matched to you based on the Service you booked. It’s not possible to choose your own Beauty artist.
All of our Beauty Artists are professionals with more than 3 years of experience. Trust us you are in good hands.  If you do have special requests please send a mail info@glampop.nl.

Beauty Artists who have experience in the hairstyling and the beauty industry can create a profile and sign up on the GlamPop platform. If a user wishes to use the Service, he/she books a service and our artist will travel to the location of the client.

 

What products do your Beauty Artists use and which brands do you work with? 

Our Beauty Artists only work with the best and most premium products. These include MAC, Urban Decay, Kryolan, Bobbi Brown, Charlotte Tilbury, Anastasia Beverly Hills, Dior, Make-up Studio, NARS. 

 

I would like to book for a group, how can I do this?

Through the Book Now page you can easily select the number of people that will be present. If you want to book for groups bigger than 3 please contact us at info@glampop.nl or call us at +31 657 03 44 29

 

I would like to book for a special event?

If you have a special request such as for a wedding, event, or anything else please mail us in advance at info@glampop.nl.

 

My Beauty Artist hasn’t arrived yet, what do I do?

We always try to be exactly on time, but sometimes things out of our control can cause a delay. If this is the case we will inform you as soon as possible. If you haven’t heard from us please email us at info@glampop.nl or call us at +31 657 03 44 29

How do I cancel my booking?

If you want to cancel your booking please mail us at info@glampop.nl. We can cancel a booking for free within 30 minutes of making a booking if you have selected an incorrect time slot or location by mistake. We charge 100% of the total booking price if you cancel the 12 hours before the arrival time of your Beauty Artist. We charge 100% of the total booking price if a booking is cancelled within 3 hours or less. Our Beauty Artist wil already be on their way and will not be able to receive another booking in that time slot.

How long does it take to receive my refund?

GlamPop will refund within a week from the time of the cancellation.

 

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